Orders are typically processed within 1–2 business days (Monday to Friday, excluding U.S. public holidays). Orders placed after our daily cutoff, or on weekends and holidays, are processed the next business day.

We currently ship within the United States, including the contiguous 48 states. Standard Shipping usually arrives 10–15 business days after processing, and Expedited Shipping 5–10 business days where available. Alaska, Hawaii and P.O. Boxes may take longer or have limited service options. We do not currently offer international shipping.

Shipping is free on orders over $59. Below that threshold, exact rates and available methods are shown at checkout.

Once your order ships you will receive a confirmation email with a tracking number. Tracking can take up to 24 hours to update on the carrier’s website. You can also look it up any time on our order tracking page.

Please contact us within 14 days of the expected delivery date. We will open an investigation with the carrier and work to resolve it, including replacement or refund where appropriate.

Contact us right away through our Contact page with your order number and the corrected address. Orders are processed within 1–2 business days, so we can often update the address if your order has not yet been picked or handed to the carrier. Once a package is in transit we cannot redirect it, and address changes are not possible after tracking shows movement. If your order has already shipped, contact us anyway and we will help you look at the options the carrier offers for that shipment.

If your order has not shipped yet, contact us as soon as possible and we will check whether an upgrade to Expedited Shipping (5–10 business days after processing) is still possible. An upgrade usually means an additional charge, which we would confirm with you before changing anything. Once the order leaves our warehouse the shipping method cannot be changed, and expedited service cannot be applied retroactively. If speed matters, selecting Expedited at checkout is the most reliable route, since standard delivery takes 10–15 business days after processing.

We process orders Monday through Friday, excluding U.S. public holidays. An order placed on a weekend or holiday is processed on the next business day, so a Friday evening order usually starts moving on Monday. Processing takes 1–2 business days, and delivery time begins after that: standard shipping runs 10–15 business days and expedited 5–10. Carrier pickup and transit can also pause on federal holidays, and networks tend to run slower during peak periods such as late November and December. Your tracking updates remain the best guide to where a package actually is.

If you place two orders close together by mistake, contact us right away with both order numbers and we will do our best to combine them into a single shipment before they enter processing. Combining is not guaranteed, because orders can be picked quickly during busy periods. If we are able to combine them, any duplicate shipping charge is refunded to your original payment method. Once both orders have shipped they travel separately, each with its own tracking number, and we cannot merge packages that are already with the carrier.

Orders placed before our daily cutoff are queued for processing the same business day, and anything after it moves to the next business day. Because processing itself takes 1–2 business days, the cutoff affects when your order enters the queue rather than guaranteeing same-day dispatch. The exact cutoff shifts with daily order volume, so we do not publish a fixed time. Your order status changes to processing and then to shipped, and a confirmation email with tracking follows as soon as the carrier scans the package.

We send a shipping confirmation as soon as your order leaves our warehouse, normally within 1–2 business days of ordering. That email carries your tracking number and a link to the carrier. Tracking can take up to 24 hours to record its first scan, so a brand-new number may look empty at first. If an order ships in more than one parcel, you may receive more than one confirmation. If two business days have passed with no email, check your spam folder and then contact us with your order number.

Carrier scans sometimes go quiet while a package moves between sorting hubs, so a gap of a few days is not unusual on its own. Check the tracking page again, then contact us with your order number if nothing has changed for several business days. We will open a trace with the carrier and keep you posted on what they find. If the carrier confirms the parcel is lost, we will arrange a replacement or a refund. Please report a package that never arrives within 14 days of the expected delivery date, while the carrier can still investigate.

Occasionally an item sells out while an order is being packed, and if that happens we email you with the choice of waiting, swapping it for something similar, or cancelling that item for a refund. Pre-order items are labeled on the product page along with the expected ship window shown there, and nothing is charged as a shipped item until it is actually on its way. If you have a deadline, contact us before ordering and we will confirm what timing looks realistic for that specific product.

You may return eligible products within 30 days of delivery if they are unopened, unused, sealed and in their original packaging. Approved returns are refunded to your original payment method or issued as store credit. Original shipping charges are non-refundable unless the return results from our error.

For health, safety and hygiene reasons, intimate products that have been opened, used, or whose hygiene seal has been broken cannot be returned and are final sale. This does not affect your rights for defective items.

Please contact us within 14 days of delivery with your order number and clear photos. We will arrange a replacement or refund, and where a return is needed we will cover the reasonable return cost. Please do not discard the item until the claim is resolved.

Opened lubricants, sprays and other consumable products; products marked final sale or clearance (unless defective); and items returned without a Return Merchandise Authorization (RMA).

Contact us through our Contact page or by phone with your order number and the reason for the return. If approved, we will issue an RMA number and the return address. Returns shipped without an RMA may be refused. Unless the return is due to our error, you are responsible for return shipping — we recommend a trackable service.

For a change-of-mind return, you cover the cost of shipping the item back, and we recommend a trackable service so the parcel can be traced. If the return is the result of our error, for example a damaged, defective or incorrect item, we cover the reasonable return cost and tell you exactly how to send it back. Original shipping charges are not refunded unless the return is our mistake. You are not required to use a particular carrier, but please do not ship anything back before you have a Return Merchandise Authorization (RMA) number.

Once your return arrives and passes inspection, we issue the refund to your original payment method and email you to confirm it. Our own processing is usually quick, but the time it takes to appear on your statement depends on your bank or card issuer, which can add several business days after we release the funds. If you paid with a gift card, the balance returns to that card instead. If you still do not see the credit after your bank’s normal posting window, contact us with your order number and we will send the refund reference.

We do not run a separate exchange program, but you can return an eligible unopened, unused item within 30 days of delivery for a refund and place a new order for the item you want. That is often the fastest route, because the replacement is reserved for you the moment the new order is placed. If the problem is a damaged, defective or incorrect item, contact us within 14 days of delivery and we will arrange a replacement directly instead. If you would rather take an approved refund as store credit, just say so when you start the return.

Yes, eligible items can be returned the same way. Gift purchases are treated like any other order, provided the item is unopened, unused and sealed within our 30-day window. If the purchase was paid with a gift card, the refund goes back onto that gift card rather than to a bank account, and the balance stays available for a future order. If you received an item as a gift and do not have the order number, contact us with the sender’s name and the delivery address and we will do our best to locate the order.

Returns do not have to cover a whole order, and you can send back individual items as long as each one is unopened, unused, sealed and inside the 30-day window. Bundles and kits work differently: when a set is sold as a single unit with one hygiene seal, it needs to come back complete, because a partial return cannot be verified once the seal is broken. Check the product page or ask us before opening a set and we will confirm what can be returned. Refunds are based on the price you actually paid for the item.

For an eligible return, the item must be unopened, unused and sealed in its original packaging, including any hygiene seal, box or pouch. The packaging does not have to be flawless, but it does need to be intact enough for us to confirm the item was never opened or used. Please include everything that came with it, such as cables, manuals or accessories. Items that arrive opened, used or missing components cannot be accepted as a standard return, so if you are unsure whether yours still qualifies, send us a photo before shipping anything back.

Please use a trackable shipping service and keep your receipt, because the parcel is your responsibility until it reaches us. If tracking shows your return was delivered to us and you have not heard anything, contact us with the tracking number and we will chase it down. If the carrier confirms the parcel was lost in transit, our team will review the case with you and work out a fair resolution. This is one reason we ask you to wait for a Return Merchandise Authorization (RMA) number, so your return is expected and can be matched to your order.

When a return is approved, you are refunded the price you paid for the returned item. Original shipping charges are not refunded unless the return is the result of our error, such as a damaged, defective or incorrect item. Sales tax charged on the returned item is refunded along with the item price, in line with the rules for your state. If your order qualified for free shipping, there was no shipping charge to refund in the first place. Return postage you arrange yourself is not reimbursed for change-of-mind returns.