Effective date: October 11, 2026
1. Our Policy
Your satisfaction is important to us. Because many of our products are intimate novelty items, returns are subject to the health and hygiene conditions below. Please read this policy carefully before requesting a return.
2. Returns for Unopened Items (30 Days)
You may return eligible products within 30 days of delivery if they are unopened, unused, sealed, and in their original packaging. Approved returns will be refunded to your original payment method or issued as store credit. Original shipping charges are non-refundable unless the return results from our error.
3. Opened Intimate Products
For health, safety, and hygiene reasons, intimate products that have been opened, used, or whose hygiene seal has been broken cannot be returned and are final sale. This does not limit your rights for defective products described below.
4. Defective, Damaged, or Incorrect Items
If an item arrives defective, damaged, or is not the item you ordered, please contact us within 14 days of delivery with your order number and clear photos. We will arrange a replacement or refund, and where a return is needed we will provide instructions and cover the reasonable return cost. You may be asked not to discard the item until the claim is resolved.
5. Non-Returnable Items
- Opened lubricants, sprays, and other consumable products.
- Products marked as final sale or clearance, unless defective.
- Items returned without a Return Merchandise Authorization (RMA).
6. How to Request a Return
Contact us through our Contact page or by phone with your order number and the reason for return. We will review your request and, if approved, provide an RMA number and the return shipping address. Returns shipped without an RMA may be refused. Unless the return is due to our error, the customer is responsible for return shipping costs, and we recommend using a trackable service.
7. Refund Processing
Once your return is received and inspected, approved refunds are generally processed within 5–10 business days. Refunds are issued to your original payment method; depending on your bank or card issuer, additional posting time may apply.
8. Contact Us
For return assistance, please reach us through our Contact page or at:
Mingfa Consultants LLC
2129 KERN ST
Fresno, CA 93721
United States
Phone: +1 212 555 0162